If you have a mid-arm or long-arm quilting machine from this manufacturer and need help, please join my group on Facebook, Sunshine Machine Owners Only. Search for the group at the top left search box. You will have to ask to join the group.
I started the group because of all the problems I hear of from people who, like me, bought this machine. Another person and I have worked hard to solve all the tension problems reported by owners. Join us and be on the road to being able to finally use this beast you purchased.